Your responsibilities
At Sysmex Europe, we’re seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to lead a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. You'll own SLAs, performance, team training, and workforce planning-driving exceptional user experience across multiple locations in EMEA. Your key responsibilities include:
- Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
- Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting
- Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency
- Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability
- Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
- Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-user’s hardware ordering
Your profile
You are a great fit if you bring hands-on technical expertise, a structured and service-oriented mindset, and the ability to coordinate onsite IT operations across multiple locations. Ideally, you have:
- 5+ years in IT support, with at least 2-year leading field or onsite teams
- Strong technical know-how: laptops/desktops, printers, M365, AD, VPN, LAN/Wi-Fi, mobile devices
- Hands-on AV support experience (meeting rooms, hybrid setups, Modern Workplace, conferencing tools)
- Familiarity with ITSM tools (e.g., ServiceNow) and ITIL principles
- Excellent communication, organization, and stakeholder management skills
Why This Role Matters: This position puts you at the heart of IT operations-you’ll be the face of IT on the ground, helping people, solving problems, and ensuring business continuity. At the same time, you’ll shape the future of onsite support across the EMEA region, driving service excellence while advancing your leadership and technical career in a dynamic, international environment.
Please Note: This role requires an on-site presence at least four days per week.
Our benefits
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex. Please note that this position requires an 80% on-site / 20% mobile working model.
- Culture & cooperation An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
- Work-life balance Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
- Additional benefits Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
- Health & wellbeing In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
- Mobility Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
- Social Responsibility Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources
Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.
