Process Industrialization Manager Customer Services (m/w/d) - AIRBUS
Stellennummer:
19433
Datum:
18.08.2026
Anstellungsort:
Hamburg
For more than 25 years, HESYS Engineering has connected technical specialists with demanding assignments for customers in aerospace, defence and high-tech. For our customer AIRBUS, we are looking for a suitable candidate.
We are looking for a Process Industrialization Manager to improve end-to-end operational performance across Customer Services processes, including A220. The role focuses on process surveillance, audit concepts, data analysis and performance improvement.
Your tasks
- Foster best practices through cross-benchmarking and open communication
- Improve the end-to-end operational performance of Customer Services processes, including A220
- Define and deploy an appropriate audit concept focusing on on-time and on-quality performance
- Define and deploy operational process surveillance within Customer Services, including process adherence and Go Look See
- Analyze data and define Workflow Control Boards across Customer Services processes, including coding such as Python, PySpark, SQL, SLATE, AppSheets and Google Looker Studio
- Perform data analyses to support compliance, performance improvements and decision-making based on quantification and clear facts and figures
- Maintain close contact with key stakeholders within Customer Services and the entire support-domain process community
Your profile
- At least a bachelor’s degree in computer science, engineering, business informatics or industrial engineering
- More than three years of professional experience in IT or information systems and more than three years in project management
- More than four years of professional experience in process improvement, quality management and quality assurance
- Detailed specialist knowledge of Python and SQL, advanced practical knowledge of SAP and knowledge of Google Workspace
- Good knowledge of lean management, project management and Total Quality Management problem-solving methods
- At least negotiation-level proficiency in English; German and French are advantageous
- Knowledge of GenAI technologies and experience in Business Process Modelling (BPM) are advantageous; knowledge of PySpark, SLATE, AppSheets and Skywise is also advantageous
- Independent, structured and result-oriented working style, strong analytical skills, excellent communication, presentation and influencing skills at all internal and external management levels as well as a high degree of persuasiveness and assertiveness
- Willingness to travel within Europe once or twice per month
We offer
- Challenging assignment directly at the customer with employment at HESYS Engineering
- Personal support from the first interview through to the assignment
- Clear feedback, short communication paths and fixed contacts
- Insight into specialized tasks with well-known industrial customers
Why HESYS
- Specialization in technical roles in aerospace, defence and high-tech
- Long-standing experience in demanding engineering and industrial environments
- Strong understanding of our customers’ requirements and specialist departments
- A door opener to demanding assignments with leading industrial companies
HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de
