Ocean Freight Import Operator (all)

As an Ocean Freight Import Operator, you will be responsible for the independent, punctual, and cost-effective handling of sea freight import shipments (FCL and LCL) while complying with all legal, customs, and internal company regulations. Your main objective is to ensure a high level of customer satisfaction and to optimize logistical processes within our Ocean Freight Import department in Hamburg.

Key Responsibilities

• End-to-End Operations: Complete processing of sea freight imports from order acceptance to final delivery to the consignee.
• Communication & Coordination: Close correspondence and coordination with international partners, agents, shipping lines, and transport contractors.
• Transport Management: Booking cargo space and organizing onward transportation via truck, rail, or barge.
• Tracking & Proactive Service: Monitoring shipment processes (Track & Trace) and proactively informing customers in case of delays.
• Customs Handling: Preparation and creation of all relevant customs documents for import clearance (e.g., ATLAS, T1), communication with customs authorities, and handling of customs inspections.
• Document Verification: Checking freight and accompanying documents for completeness and accuracy (B/L, commercial invoice, packing list).
• Customer Service & Sales: Caring for and advising existing and new customers on all import-related matters, preparing quotations, and calculating freight rates.
• Claims & Financials: Processing customer complaints, initiating claim settlements with the insurance department, issuing customer invoices, and checking incoming invoices from carriers and subcontractors.
• Administrative Control: Entering all shipment-related data into the freight forwarding software (CargoWise) and conducting file profitability checks (gross profit determination) for completed orders.

Your Profile

Qualifications (Hard Skills):

• Education: Completed commercial vocational training with a focus on logistics, freight forwarding, or equivalent qualifications.
• Experience: Several years of professional experience in the operational handling of sea freight imports.
• Market Knowledge: Good knowledge of the sea freight market.
• Customs Expertise: Sound knowledge of customs regulations and confident handling of customs software (e.g., AC Advantage customs).
• Software Skills: Proficient in common freight forwarding systems (CargoWise) and the MS Office package.
• Language Skills: Business-fluent German and English skills (written and spoken); additional foreign languages are a plus.

Attributes & Soft Skills:

• Customer & Service Orientation: Professional demeanor towards clients, colleagues, and carriers with strong communication and negotiation skills.
• Commercial Mindset: Strong commercial awareness, cost-efficiency, and procurement/negotiation abilities.
• Problem-Solving & Analytical Skills: Analytical thinking, resilience, flexibility, and a structured, independent way of working.
• Initiative & Teamwork: High degree of self-initiative, reliability, team spirit, and readiness to contribute to continuous improvement processes.

What We Offer

• An exciting and dynamic role within a globally active logistics environment in Hamburg.
• A supportive team culture with flat hierarchies and open communication.
• Opportunities for professional development and continuous training.
• Modern workplace infrastructure with advanced logistics and forwarding systems.
• Security: A permanent employment contract in a dynamically growing market environment.
• A collegial working atmosphere where teamwork and mutual respect are actively practiced.

Are you ready to shape the financial future of our company?
We look forward to receiving your complete application documents (cover letter, CV, certificates), stating your salary expectations and your earliest possible starting date.