IT Operations Manager - Digital Workplace (d/f/m)

Detailansicht des Stellenangebots Stellendetails zu: IT Operations Manager - Digital Workplace (d/f/m) IT Operations Manager - Digital Workplace (d/f/m)KopfbereichArbeitOperations Manager/inIT Operations Manager - Digital Workplace (d/f/m)Airbus Operations GmbHHamburgab 01.07.2024HeuteStellenbeschreibung

About us
Airbus ist Pionier einer nachhaltigen Luft- und Raumfahrt für eine sichere und vereinte Welt. Das Unternehmen arbeitet ständig an Innovationen für effiziente und technologisch fortschrittliche Lösungen in den Bereichen Luft- und Raumfahrt, Verteidigung sowie vernetzte Dienstleistungen. Airbus bietet moderne und treibstoffeffiziente Verkehrsflugzeuge sowie dazugehörige Dienstleistungen an. Airbus ist auch führend in Europa im Bereich Verteidigung und Sicherheit und eines der größten Raumfahrtunternehmen der Welt. Im Bereich Hubschrauber stellt Airbus die weltweit effizientesten Lösungen und Dienstleistungen für zivile und militärische Hubschrauber bereit.
Job description

In order to support our Proximity Support Team, Airbus is looking for an IT Operations Manager - Digital Workplace (d/f/m).

The aim of Digital Workplace is to improve user experience, productivity, drive cost savings while enabling flexibility and innovation by providing employees with simple, intuitive and easy to use workplace tools and services.
The core elements are: Devices & Services, Employee Collaboration,
User Experience with focus on cloud solutions like Google Workspace, WorkspaceOne.
Our team Proximity Support is providing E2E support throughout Digital Workplace and across the Digital organization.
This role is also available with reduced weekly hours and an adapted scope of tasks.
Your location
You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.
Your benefits
Attractive salary and special payments
30 days paid vacation and extra days-off for special occasions
Excellent upskilling opportunities and great international, group wide development prospects
Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria
Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
Working in a diverse environment, with more than 140 nationalities, where every voice is heard
Your tasks and responsibilities
You will be responsible for the Service Monitoring using ServiceNow dashboards to ensure the quality of services delivered based on Service Level Agreements, identification of issues, risks and escalations
You will define and take the appropriate actions and you will be supporting User Acceptance Tests
You will be in charge of the Supplier Management including support questions related to the DW process, governance and policies, review of root cause analysis plus action plan progress.
You will hold face-to-face meetings with business representatives to understand their requirements and to collect feedback to enable continuous improvement of DW products.
You will be responsible for the Escalation Management on daily Business demands & issues in collaboration with others Digital teams to ensure maximum efficiency of DW services.
You will drive and run Customer Knowledge Management by launching campaigns, collecting and preparing relevant Information Management data through various channels based on the audience (Airbus Customer, Newcomer, Manager, Supplier...)
You will contribute to company wide projects to deliver Digital Workplace inputs and expertise
Desired skills and qualifications
You hold a degree in the areas of (business) economics or computer science or a similar qualification and bring first work experience in Data Analytics & Business Relationship Management
You are able to operate without supervision and to learn quickly in a complex environment
You bring experience in the usage of the ServiceNow tool
You are highly experienced in the usage of Google Workspace
Ideally, you bring solid knowledge of ITIL & Lean methodology
You are fluent in German
Experience in internal social media publishing & affinity to communicate and presentation to others would be a plus
Business Travels
This role will involve some travels for business and as such you must be able to travel accordingly. Current estimation is once a month for around two days, mainly within Germany.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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