Customer Order Manager (m/f/d) AIRBUS

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• Your Prospective Job: For our renowned customer Airbus Operations you are acting as Customer Order Manager (m/f/d) in Hamburg / Finkenwerder. This position is a one year fixed-term contract. Our Offer: Exciting jobs at interesting companies such as Airbus Operations, Airbus Defence & Space, and the aerospace supply industry
• Attractive and fair salary conditions
• Comprehensive employee benefits program "Orizon PlusPunkte"
• Training measures suiting your tasks and activities
• Up to 30 days of annual leave
• Personal support and qualified advice at the Unit Aviation offices, e.g.in Hamburg-Finkenwerder, Stade, Augsburg, Munich, or Bremen

Ihre Orizon Pluspunkte

Your Responsibilities:

• Point of Contact and Manager of the repair of Airbus proprietary parts, lease and exchange services
• Contact person for worldwide customers (Airlines, MRO Organisations) and respective repair stations regarding process status, commercial issues and AOG inquiries and orders
• Monitor contract conformity of suppliers and repair stations based on key performance indicators (KPIs)
• Analyze customer-specific problems and complaints and coordinate the developed delivery solutions with Airbus & Satair
• Ensure daily communication with the repair stations to guarantee the performance targets (time, costs & quality)
• Provide customers with information regarding the status of component repairs and alternative service solutions
• Monitor closely the supply chain upstream and downstream as an end-to-end process
• Support purchase, sales and material Process Management of Airbus proprietary parts
• Prepare performance reports when required (claims, Shop Processing Time (SPT), Turn-Around-Time (TAT), Action tracker)
• Lead and support projects for improvements and future way of working
• Forecast and support of the timely transfer of piece parts to fulfill delivery times towards external customers

Your Profile

• Completed studies in Industrial Engineering, Business Administration, Economics or comparable
• Several professional experience in Disposition, Customer Service, Supplier Management and Process Improvement
• Experience in Project Management
• Good skills in MS-Office (Excel), SAP and Google Workspace
• Fluent English skills spoken and written
• German, French or Spanish skills are a plus

Your Partner:

Orizon GmbH is your capable partner when it comes to standing out from the crowd on the labour market. With our individual advice you will find the job that suits you best. Being among the top fifteen German HR service providers, our company’s range of services includes the personnel secondment and placement of both skilled workers and executives of all professional fields.
Orizon's “Aviation” unit is the specialist for personnel secondment in the aerospace sector and - thanks to its excellent industry experience - offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or have you already gained experience in aerospace? Then, we are exactly the right partner for you.
Ihr Partner:
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